Privacy Policy

1. Introduction
At Cobycan, we take your privacy and personal information seriously. This Privacy Policy describes the types of data we collect, how we use, share, and protect it, as well as your rights as a user of our services.
By using our website or services, you accept the practices described in this policy.
2. Information collected
We may collect the following types of information:

• Personal information: first name, last name, email address, telephone number, payment information.

• Professional information: position, company, sector of activity.

• Technical data: IP address, browser type, operating system, approximate location, pages viewed.

• Data from communications: email exchanges, submitted forms, support requests.

3. Use of Information
Your information is used to:

• To provide our services and ensure their proper functioning.

• Respond to your inquiries.

• Personalize your experience and improve our services.

• Carry out analyses and statistics to optimize our processes.

• To inform you about our offers, promotions, updates and events (if you have given your consent).

• Comply with our legal and regulatory obligations.

4. Sharing of information
We do not sell or rent your personal information. However, your data may be shared with:

• Suppliers and technology partners (hosting, analysis, secure payment).

• Legal or regulatory authorities if required by law.

• Business partners when you expressly consent.

5. Data retention
Your personal information is retained only for the period necessary for the purposes set out in this policy and in compliance with applicable laws. After this period, your data is deleted or made anonymous.
6. Data security
We implement physical, electronic and organizational security measures to protect your personal information from unauthorized access, loss, misuse or disclosure.
7. Your rights
In accordance with applicable laws (GDPR, Law 25, PIPEDA), you have the following rights:

• Right of access: obtain confirmation that we hold your data and receive a copy.

• Right of rectification: correct any inaccurate or incomplete information.

• Right to erasure: request the erasure of your data, subject to our legal obligations.

• Right to object and withdraw consent: object to certain uses of your data or withdraw your consent.

• Right to portability: receive your data in a structured and readable format.

To exercise your rights, contact us at:
📧 info@cobycan.com
8. Cookies and similar technologies
Our website uses cookies and tracking tools to improve user experience, analyze traffic, and personalize content. To learn more, please see our Cookie Policy.
9. International transfer of data
In some cases, your data may be transferred and processed outside of Canada. In this case, we ensure that adequate safeguards are in place in accordance with applicable laws.
10. Changes to the Policy
We may update this Privacy Policy to reflect technological, legal, or operational changes. Any changes will be posted on this page with the updated date.
Last updated: [date]